Terms of service

Terms of Service

1. Overview

This website is operated by DM Group Pty Ltd t/a Leo's Gems. Throughout the site, the terms “we”, “us” and “our” refer to Leo's Gems. By accessing or purchasing from our store, you agree to be bound by these Terms of Service.

2. Online Store Terms

By using this site, you confirm that:

You are at least 18 years old or have permission from a legal guardian
You will not use our products for illegal or unauthorized purposes
You will not violate any applicable laws

Any breach of these terms may result in termination of your access.

3. Products & Services

We make every effort to display products accurately. However:

Colours and images may vary depending on your device
Product availability is subject to change without notice
We reserve the right to limit quantities or discontinue products

4. Pricing & Payments

All prices are listed in South African Rand (ZAR) unless otherwise stated
Prices may change without notice
We reserve the right to refuse or cancel orders at our discretion

Payments must be completed in full before orders are processed.

5. Order Acceptance & Cancellation

We reserve the right to:

Refuse or cancel any order
Limit or cancel quantities purchased per person or order

If your order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

Delivery times are estimates and may vary
We are not responsible for delays caused by couriers or external factors
Risk passes to the customer upon delivery

7. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

8. Consumer Protection Act (CPA) Compliance

We comply with the South African Consumer Protection Act (CPA).

Customers are entitled to:

Goods that are of good quality, in working order, and fit for purpose
A repair, replacement, or refund for defective goods within 6 months

9. Cooling-Off Period (E-Commerce)

In accordance with South African law:

Customers may cancel online purchases within 7 days
Items must be returned unused and in original condition
Return shipping costs may apply

10. Intellectual Property

All content on this website, including:

Images
Text
Logos
Designs

is the property of Leo's Gems (DM Group Pty Ltd) and may not be used without permission.

11. Limitation of Liability

We are not liable for:

Indirect or consequential damages
Loss of profits, revenue, or data
Delays or failures beyond our control

Our liability is limited to the value of the product purchased.

12. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information in accordance with POPIA (Protection of Personal Information Act).