Shipping policy
Shipping Policy
Order Processing
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Orders are processed within 1–7 business days after payment confirmation
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Orders are not processed on weekends or public holidays
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You will receive a confirmation email once your order has been placed
Shipping Rates & Delivery Times
Shipping costs and delivery times are calculated at checkout based on your location.
Estimated delivery times:
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Major cities: 2–6 business days
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Outlying areas: 4–12 business days
Please note: Delivery times are estimates and may vary depending on courier operations.
Shipping Methods
We partner with reliable courier services to ensure safe and timely delivery of your order.
Order Tracking
Once your order has been dispatched:
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You will receive a tracking number via email or SMS
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You can track your shipment directly with the courier
Delivery Policy
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Deliveries are made to the address provided at checkout
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Please ensure all delivery details are correct to avoid delays
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Someone must be available to receive the order
If delivery fails due to incorrect details or unavailability:
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Additional delivery charges may apply
Risk & Ownership
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Risk passes to the customer upon delivery
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We are not responsible for loss or damage after delivery has been completed
Delays
While we aim to meet all delivery timelines, delays may occur due to:
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High order volumes
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Courier delays
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Weather conditions or unforeseen circumstances
We will communicate any significant delays where possible.
Damaged or Missing Items
If your order arrives damaged or incomplete:
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Please notify us within 48 hours of delivery
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Provide photos and order details so we can resolve the issue promptly
International Shipping (If Applicable)
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International shipping may be available upon request
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Additional customs duties, taxes, or fees may apply and are the responsibility of the customer
Contact Us
For any shipping-related queries, please contact:
📧 shop@leosgems.com
📞 +27 82 636 9685